My Experience

APS Virtual Assistant,
Your Trusted Virtual Support Partner

Empowering Your Business with Virtual Admin Support

APS Virtual Assistant is your go-to partner for all your virtual assistant needs. I am dedicated to providing top-notch virtual support, including email management, diary management, event planning, admin support, travel arrangements, research, phone calls, and CRM cleansing. I take pride my ability to understand and fulfill the unique requirements of each client, ensuring seamless and efficient support. Let me handle the administrative tasks while you focus on growing your business.

Find out more about my previous experience and comprehensive skill set below.

CONTACT ME

About Me.

I am a highly organised and proactive professional with a strong track record in operations and administration.

I am equipped to handle a broad range of administrative duties, including HR, finance, health and safety, and compliance. I take pride in my ability to improve operational efficiency and provide support to my clients.

I have experience in budget management, marketing, and specialised knowledge of serviced accommodation businesses, including booking management systems.

I also enjoyed exercising my creative talents through marketing and interior design/decor. My experience in event decor means I can offer you occasion design services including table-scapes and home decorating.

I spent over 4 years working in the events sector, coordinating a variety of events—from conferences and exhibitions to weddings and corporate incentives. This experience helped me develop excellent communication skills, data management skills, a keen understanding of client needs, and the ability to manage diverse teams and stakeholders across different industries, including tech, retail, and private sectors.

Education

My Work

Revere Property Investment

Business Manager

As the first employee of Revere Property Investment I have been pivotal in launching the business to clients (website, marketing, processes) but also in ensuring we are compliant and are creating processes that can easily be upscaled as the business grows. This includes managing the directors and team’s calendars, setting up our CRM, producing a recruitment process (including new starter and leaver process), managing all accounting, H&S and compliance as a new business.

Responsibilities and experience:

Calendar and meeting management (preparing agendas & presentations)
Creating and updating processes across the business.
Launching HR and finance (Xero) processes and keeping compliant with any changes in regulations
Managing team payroll, commission and other benefits & rewards.
Updating insurances in line with any changes in business operations.
Overseeing the daily operations of the business, identifying and solving any inefficiencies.
Provide administration support across the business including inbox management creating document templates, generating invoices and conducting thorough analysis of our CRM.
Line managing a Marketing and Social Media Executive to create a comprehensive marketing plan for the business and ensure it is delivered in line with budget and business goal.

Beyond Venues

Operations & Bookings Manager

At Beyond Venues I took a brand concept and developed it into a competitive business. I was responsible for every aspect of running the business including the customer experience, operations, financed marketing. In my time there I took 2 small successful 3-bed holiday lets (previously only marketed via Airbnb) and was able to increase turnover by 20% and launch a larger 15-bed events venue Bellow Farm. I was also involved in the design of a 4-bed property that has been successfully launched since I left the business. I was able to secure over £240,000 worth of business in Bleaklow Farms first 12-months of business hosting family celebrations, business retreats & weddings.

Responsibilities and experience:

Creating all company policies, terms & conditions and risk assessments
Tracking enquiries, hosting site visits at Bleaklow Farm, taking bookings & handling all guest communications.
Managing property maintenance and renovations
Social media & marketing
Managing operations, including scheduling suppliers
Budget control - income, expenditure and fulfilling expense reports

2007-2010

Outsourced Events, XSEM & 4D Design

Event Manager

At XSEM & Outsourced Events I was involved in supporting Senior Managers on delivering a wide range of projects and running smaller events, or aspects of larger events on my own. I was regularly responsible for creating and managing project plans to ensure all details and tasks are up to date and deadlines met. During the pandemic I was able to quickly pick up multiple virtual platforms.

Responsibilities and experience:

Client communication and management
Project management and logistics (use of Monday.com)
Delegate management and communication
Supplier and sponsor management
Able to produce risk assessments, running orders and staffing plans
Committed to maintaining and developing client and supplier relationships at all stages of a project to encourage account growth
Skilled use of software such as Aventri, Concept, Pipedrive, Dotmailer, Wix, Eventbrite and Microsoft, able to pick up new systems quickly
Project managed a range of events (exhibitions, incentive travel, gala dinners, conferences) for a range of clients (retail, recruitment, technology)
Onsite - event experience: Nisa Retail Exhibitions (incl. Virtual), Bestway Retail Exhibitions, Spar Virtual Expo, Parfetts Expo, Thrifty Conference, PPG Omega Innovation Summit (Switzerland), Wienerberger Incentive (Monaco), Cycle Expo (2018 & 2019), Exertis Pro AV Expo (2019), Charlton Morris Incentive (2019) + many more
Part of the company welfare team, cultivating company culture through team events, rewards and incentives.

Software

A huge part of what I can offer you is seamless integration with your software and current process, as well as offering advice on how to improve your usage and reduce any wasted time or resources. I have considerable experience with the below software but have also used other softwares and am quick to pick up and adapt to knew options.